Common Issue: “You’re not in the designated area” (even when you are)
This error usually means your app or device isn't reporting your location accurately enough to confirm you're inside the geofence.
Troubleshooting Tips
If you're at the location but still seeing this message:
Check Location Settings
Ensure that Location Services are turned on for your device and the app.
Set location permission to “Allow Always” or “Allow While Using the App.”
Refresh Your Location
Step outside for a moment (if indoors), then come back in.
Move around slightly; sometimes small GPS shifts help.
Open the app and try refreshing or reloading it.
Restart the App
Close the app completely and reopen it. This can help it reset and get a more accurate GPS reading.
Turn Airplane Mode On/Off
Toggle Airplane Mode on for a few seconds, then off. This can reset your phone’s connection to location services.
Check for App or OS Updates
Make sure both your app and phone operating system are up to date.
Why This Happens
GPS accuracy can be affected by:
Being indoors or underground
Bad weather
Weak internet or GPS signal
Battery-saving modes