Running Diagnostics
At times the cause of an error within Technology One will require some troubleshooting to identify the cause. To assist the team to quickly resolve your issue, you can provide some Diagnostic data to them:
Within your current session of Technology One:
- 1. Click on main menu ellipses (top right)
2. Select Settings
3. Select Diagnostics
4. Click each "Begin Latency Test" and "Begin Bandwidth Test".
After the Tests run, the screen will update with some "Results". Please screen shot this and provide this to your support staff.