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Technology One - FAQ's

Updated

This guide is intended for all TechOne users to assist with common issues.  Sections in this guide:

 

Login:  My TechOne does not look right

If you sign into TechOne and you see a screen that looks like the below - you are in accessibility mode. 

 

To change back to standard view:

  1. Click More menu at the top
  2. Click on Settings 
  3. Click on Change to standard mode

 

 

Requisitions:  I can't submit my Requisition for approval (@ errors)

If you are seeing errors similar to the below when attempting to submit your Requisition for approval, it will usually mean there are missing account codes.  

To resolve:

  1. Check for any line items showing NOT FULLY COSTED notation 
  2. Click the “Edit” button on the line item with the error
  3. Scroll to the bottom of the screen w here it shows the costing breakdown – see the @@@@@ symbols – this is the issue – it needs numbers
  4. Click the dropdown arrow in the Account box and click Advanced search
  5. The area with the problem will show red – search for either by name or account code and select to update to the required code - ensure you are seeing the green tick
  6. Click OK to close dialogue and then Save up top right to update the line item
  7. You should now see clean single item in the Costing Summary all with values populated and no @@@@@ symbols.

 

 

 

Requisitions:  I need to update the costing on multiple items - do I have to do it one by one?

No - use the "Apply Line Settings" option.  This is often used on the Settings tab to update the delivery address across all line items at hte same time.  Another use is if you have had to update one item to a different costing (ie Cafe costing) and want to apply this same to all items on the same requisition:

  1. Pick a line item with the values that are correct and you want to use to copy into an incorrect line item/s
  2. Click the ellipses menu item on right hand side and select “Apply Line Settings”
  3. Select all the items you want to force the change onto
  4. Tick the “Apply Cost Accounts” box

 

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